Frequently Asked Questions (FAQs)

Welcome to Donariya. Below you'll find answers to some of the questions our customers commonly ask about our products, orders, shipping, returns, payments, and customer support.

1. Do you offer free shipping?

Yes. Donariya offers FREE Standard Shipping on orders delivered within the United States. There is no minimum purchase requirement for standard shipping.

2. How long will it take to receive my order?

Orders are generally processed within 1–2 business days. After processing, standard delivery usually takes an additional 3–5 business days.

Estimated Total Delivery Time: 4–7 Business Days

Please note that delivery estimates may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

3. What is your order cut-off time?

Our standard order cut-off time is 4:00 PM EST on business days.

Orders placed before the cut-off time will generally begin processing that day. Orders placed after the cut-off time, on weekends, or on public holidays will normally be processed on the next available business day.

4. How can I track my order?

After your order has been shipped, we'll send a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active after the carrier receives and scans your package.

5. What is your return policy?

Donariya offers a 30-Day Return Policy for eligible products.

Returned products generally need to be unused, in their original condition, and returned with the applicable original packaging, accessories, tags, or documentation.

For complete eligibility requirements and exclusions, please review our Return & Refund Policy.

6. How long does a refund take?

Once an eligible returned item has been received and inspected, an approved refund is generally processed within 5–10 business days to the original payment method.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

7. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us within 7 days of delivery if you receive a damaged, defective, or incorrect product.

To help us review the issue, please provide:

• Order number

• Description of the problem

• Clear photos of the product

• Photos of the packaging, when applicable

Our support team will review the information and help determine the appropriate solution.

8. Can I cancel or change my order?

If your order has not yet been processed or shipped, please contact us as soon as possible and we'll do our best to accommodate your request.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return after delivery, subject to our Return & Refund Policy.

9. What products does Donariya offer?

Donariya offers a carefully selected collection of women's fashion products designed for different styles, occasions, and everyday needs.

Our collection may include clothing, dresses, tops, footwear, accessories, and other fashion items.

10. Are my payments secure?

Yes. We take payment security seriously. Payments are processed through trusted payment providers using appropriate security and encryption technologies.

We accept major payment methods, including:

• Visa

• Mastercard

• Maestro

• American Express

• JCB

• Visa Electron

• Discover

• Diners Club

Payment details are handled securely by the applicable payment provider during the transaction.

11. Do you ship internationally?

Currently, Donariya ships within the United States only.

If our shipping destinations change in the future, the updated information will be published on our website.

12. Will I receive an order confirmation?

Yes. After successfully placing an order, you'll receive an order confirmation email containing your order details.

Once your order has been shipped, you'll receive a separate shipping confirmation containing your tracking information.

13. What happens if my package is delayed?

Most orders arrive within the estimated delivery timeframe, but occasional delays can occur because of weather, carrier operations, holidays, or unexpected shipping conditions.

If your shipment appears significantly delayed, please contact our customer support team. We'll review the available tracking information and assist you as much as possible.

14. How can I contact Donariya?

For questions about products, orders, shipping, returns, refunds, or other concerns, you can contact our customer support team.

Donariya Customer Support

📧 Email: support@donariya.shop

📞 Phone: +1 (327) 324-5660

📍 Address: Donariya, 8 Chuckanut Ln, Houston, TX 77024, United States

Customer Support Hours

Monday – Friday
9:00 AM – 4:00 PM (EST)

We aim to respond to customer inquiries within 1 business day.

Still Have Questions?

If you cannot find the information you're looking for, please contact us directly. The Donariya team is committed to providing helpful customer service and a smooth, reliable shopping experience from order placement through delivery and after-sales support.

Thank you for choosing Donariya.