Shipping policy

At Donariya, we aim to make every order experience simple, dependable, and transparent. This Shipping Policy explains how we process and deliver orders placed through our online store.

Shipping Coverage

We currently provide shipping throughout the United States.

Free Standard Shipping is available on all eligible U.S. orders, with no minimum purchase requirement.

Order Processing

After an order is successfully placed, our team prepares the items for shipment.

  • Processing Time: 1–2 Business Days

  • Orders are processed Monday through Friday.

  • Processing does not normally include weekends or U.S. public holidays.

Please note that processing time is separate from the delivery time.

Order Cut-Off Time

Our standard order cut-off time is 4:00 PM EST.

Orders received before the cut-off time on a business day will generally begin processing that day. Orders placed after 4:00 PM EST, during weekends, or on holidays will normally begin processing on the next business day.

Estimated Delivery

Once an order has been processed and shipped, the estimated transit time is:

3–5 Business Days

The total delivery timeframe is therefore generally 4–7 business days, depending on when the order is placed.

Delivery estimates are not guaranteed and may occasionally be affected by severe weather, carrier delays, holidays, high shipping volumes, or circumstances beyond our control.

Shipping Charges

We currently offer:

  • FREE Standard Shipping within the United States

  • No minimum order value for standard shipping

  • No additional standard shipping charge at checkout

If additional shipping options become available, any applicable charges will be clearly displayed before an order is completed.

Order Tracking

When your order leaves our facility, we will send a shipping confirmation email containing the available tracking information.

Please allow up to 24 hours for tracking information to become active after the carrier has received and scanned the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

  • Full name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State

  • ZIP code

If you notice an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the information if the order has not yet been shipped.

Donariya cannot guarantee changes once an order has entered shipment processing.

Delayed, Lost, or Missing Packages

Although we work with shipping carriers to ensure timely delivery, occasional delays can happen.

If your package is significantly delayed, appears to be lost, or is marked as delivered but cannot be located, please contact our customer support team. We will review the available tracking information and assist you with the next appropriate steps.

Multiple Shipments

Some orders may occasionally arrive in more than one package due to product availability, inventory locations, or fulfillment requirements.

When an order is shipped separately, tracking information may be provided for each individual shipment.

Delivery Estimates

All delivery times shown on our website are estimates and should not be considered guaranteed delivery dates. Carrier schedules may vary based on destination and operating conditions.

We appreciate your understanding when circumstances outside our control cause unexpected delays.

Questions About Shipping?

If you have questions about an order, tracking information, delivery status, or our shipping process, please contact the Donariya support team.

Donariya Customer Support

Email: support@donariya.shop
 Phone: +1 (327) 324-5660
 Address: Donariya, 8 Chuckanut Ln, Houston, TX 77024, United States