Privacy policy

At Donariya, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, place an order, or communicate with our customer support team, as well as how that information may be used and protected.

By accessing or using the Donariya website, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

When you browse our website, create an order, or contact us, we may collect information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment-related information processed through our payment providers

  • IP address

  • Browser and device information

  • Order and purchase history

  • Website interaction and usage information

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, and improve your shopping experience.

How We Use Information

The information we collect may be used to:

  • Process and fulfill purchases

  • Confirm orders and transactions

  • Arrange shipping and provide delivery updates

  • Respond to questions and customer service requests

  • Maintain and improve our website

  • Understand website usage and improve our services

  • Help detect fraudulent, unauthorized, or suspicious activity

  • Maintain appropriate business and transaction records

  • Meet applicable legal or regulatory requirements

  • Send promotional communications when you have chosen to receive them

We do not use your personal information for purposes unrelated to our business operations without an appropriate reason or, where required, your consent.

Payment Information

Payment security is important to us.

Donariya does not intentionally retain complete credit or debit card information on its own systems. Payment transactions are handled by third-party payment processors or payment service providers using security measures designed to protect transaction information.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and provide a smoother browsing experience.

These technologies may help us:

  • Remember items in your shopping cart

  • Maintain certain website preferences

  • Improve website functionality

  • Understand website traffic and visitor activity

  • Analyze website performance

  • Provide a more convenient shopping experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

When We Share Information

Donariya does not sell or rent your personal information.

When necessary to operate our store, certain information may be shared with trusted service providers, such as:

  • Payment processing providers

  • Shipping and delivery companies

  • Website hosting and technology providers

  • Analytics and performance services

  • Email or marketing service providers

  • Other vendors that help us operate our business

These providers receive information only as reasonably necessary to perform their services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online transaction, or electronic storage system can guarantee complete security. We continuously review our practices and take reasonable steps to maintain appropriate protection of customer information.

Your Privacy Choices and Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information. These may include the ability to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing activities

  • Withdraw consent for promotional communications

  • Request information about how your personal data is used

If you would like to make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications, Donariya may send you information about products, offers, or store updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Third-Party Services and Links

Our website may use third-party services or contain links to external websites.

Third-party websites and services operate under their own privacy practices and policies. Donariya is not responsible for the privacy, security, or content of websites that we do not control.

We recommend reviewing the privacy policies of external websites before submitting personal information to them.

Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address and remove the information where applicable.

Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

The specific retention period may vary depending on the type and purpose of the information.

Changes to This Privacy Policy

Donariya may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable legal requirements.

When changes are made, the revised version will be posted on this page. We encourage customers to review this page periodically to stay informed about how their information is handled.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact our customer support team.

Donariya Customer Support

Email: support@donariya.shop
 Phone: +1 (327) 324-5660
 Address: Donariya, 8 Chuckanut Ln, Houston, TX 77024, United States