Refund policy

At Donariya, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we provide a straightforward return process for eligible items. Please review the following terms before requesting a return.

30-Day Return Period

Eligible products may be returned within 30 days of the date your order is delivered.

To help us process your request efficiently, please contact our customer support team within this period.

Return Eligibility

For a return to be accepted, the product should:

  • Be unused and in its original condition.

  • Remain in the original packaging, where applicable.

  • Include original accessories, tags, manuals, or other included materials.

  • Not show damage resulting from misuse, improper handling, accidents, or unauthorized modifications.

Products that do not meet these requirements may be refused or may not qualify for a full refund.

Items Not Eligible for Return

Certain products cannot be returned, including:

  • Gift cards

  • Clearance or final-sale merchandise

  • Personalized or customized products

  • Items damaged through misuse, negligence, accidents, improper installation, or ordinary wear and tear

If a product has specific return restrictions, those conditions will take precedence.

How to Request a Return

Before sending an item back, please contact Donariya Customer Support and provide your order information.

Your request should include:

  • Order number

  • Name and contact information

  • Reason for the return

  • Clear photos, when relevant

Please wait for return instructions from our support team before shipping an item back.

Refund Process

Once we receive the returned product, our team will inspect it to confirm that it meets the applicable return requirements.

If the return is approved:

  • The refund will be issued to the original payment method.

  • Refunds are generally processed within 5–10 business days after approval.

  • Your bank or payment provider may require additional time before the refunded amount appears in your account.

If the returned product does not meet the eligibility requirements, we will contact you regarding the outcome.

Return Shipping Costs

If the return is necessary because you received a damaged, defective, or incorrect product, Donariya will work with you to provide an appropriate resolution and, where applicable, cover the return shipping cost.

For returns based on personal preference, such as changing your mind or ordering the wrong size or color, the customer may be responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

For faster assistance, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photos of the packaging when relevant

Our team will review the information and determine the appropriate solution, which may include a replacement, exchange, or refund.

Exchanges

Exchanges may be available when an item is:

  • Damaged during delivery

  • Defective upon arrival

  • Incorrectly shipped

Please contact us before returning the product so we can provide the appropriate instructions.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can generally be considered before the order has been processed or shipped. Once an order has entered shipment, cancellation may no longer be possible. In that situation, you may request a return after delivery, subject to this policy.

Refund Exceptions

A return does not automatically guarantee a refund. Products must satisfy the applicable eligibility requirements before a refund can be approved.

We recommend keeping your order confirmation and shipping information until your return has been fully resolved.

Questions About Returns?

If you need help with a return, refund, exchange, or damaged order, our customer support team is available to assist you.

Donariya Customer Support

Email: support@donariya.shop
 Phone: +1 (327) 324-5660
 Address: Donariya, 8 Chuckanut Ln, Houston, TX 77024, United States